Incident Management

The Incident Management Lifecycle is a structured process designed to restore IT services as quickly as possible after disruption. Within the ITIL incident management lifecycle, organizations follow five critical steps to identify, track, prioritize, and resolve incidents while meeting service level agreements (SLAs).

The 5 steps of incident management are:

1. Incident Identification

2. Incident Logging

3. Incident Categorization

4. Incident Prioritization

5. Incident Response and Resolution

Together, these steps form the foundation of an effective incident management process. Here’s how each stage works — and why it matters.

When it comes to the major incident management best practices, they’re best understood when you zoom out and look at the whole picture.The digitalization of the modern world has forced companies to reevaluate their security posture and how they respond to major incidents like network outages. 

As more organizations adopt cloud computing solutions into their IT infrastructure, there is a greater need to strengthen cloud security. The NIST provides recommendations for optimizing cloud security to help organizations safeguard their cloud computing assets. Read on to learn how a cloud security policy NIST recommendations can bolster your cloud security.

Systems for preventing and mitigating cyberattacks are constantly adapting to attackers’ innovations and ways of bypassing or undermining protections. This is one reason that password spraying emerged as a threat, in response to one of the most effective defenses against brute force attacks. So, what is password spraying, and how can you prevent it?

Whether you have a small, medium, or large cybersecurity infrastructure, reducing its attack surface minimizes your risk of being compromised. Implementing attack surface management is critical to securing your assets, mitigating cyberattacks, and reducing the likelihood of data breaches. Read our blog to learn more.

As social engineering attacks like vishing become more prevalent, many organizations are now  asking, “what is vishing, and how can we prevent it?” Cybercriminals use phone calls and other vishing tactics to compromise sensitive data from unsuspecting individuals. Read on to learn more about these attacks and how to prevent them.

 

What is Vishing? A Primer to a Common Social Engineering Scam

Cybercriminals who deploy vishing attacks are motivated and have plenty of techniques to increase their chances of success. Staying informed about these attacks will help mitigate them from compromising your organization’s sensitive data. To that effect, this blog will cover:

• The definition of vishing in cybersecurity
• How to prevent vishing attacks

Protecting your sensitive digital assets from vishing attacks doesn’t stop at defining “what is vishing in cybersecurity?” By partnering with an incident management services provider, you will effectively develop and implement effective anti-vishing practices.

 

What is Vishing in Cybersecurity?

In cybersecurity, vishing is a type of phishing and is the short form for “voice phishing.”

Phishing attacks are the most common social engineering scams today, impacting many individuals and organizations caught unaware when these attacks unfold. Like other phishing attacks, vishing pretexts unsuspecting individuals into divulging sensitive information to a cybercriminal. When vishing perpetrators deploy these attacks, they leverage psychological tactics to convince their targets that these requests are legitimate.

Overall, vishing attacks are designed to manipulate human behavior based on emotions.

Understanding the psychology behind these attacks will help your organization effectively prevent vishing attempts from becoming serious threats.

 

Assess your Incident Management plan

 

Common Vishing Attack Scenarios

The best way to describe what is a vishing attack is to use examples of vishing scenarios.

Some vishing attacks are simple, whereas others are more nuanced and sophisticated. For instance, a perpetrator may call an employee in your organization pretending to be a remote support technician requesting access to a sensitive data environment. By creating a false sense of urgency (e.g., scaring the employee into believing there is a serious technical issue), a vishing attacker can successfully compromise your access controls and steal sensitive data.

In other instances, vishing attempts are more subtle. The attacker may call your unsuspecting employees and politely ask questions that reveal sensitive information. For example, the perpetrator may ask who is the best contact for a request to modify certain IT privileges. 

Without knowing, an employee may share insider information that the vishing perpetrator can then use to deploy another more sophisticated phishing attack. And vishing attacks are not only targeted towards organizations. Many vishing perpetrators are interested in stealing personal information from individuals so they can access their finances or other sensitive data.

Best Practices for Mitigating Vishing Attacks

So, how can you stop vishing attacks from impacting your staff and the broader organization? The most effective vishing cyberdefenses improve security awareness, starting from your top-level executive leadership all the way to the most junior-level employees.

With security awareness training, your staff will learn how to identify potential vishing attacks based on signs such as:

• Phone call requests for sensitive data, including:
  • Personally-identifiable information (PII) (e.g., social security numbers, bank account information)
  • User account IDs and passwords
  • Corporate financial information
  • Contact information for other staff in the organization
• A caller’s unusual sense of urgency
• Callers claiming to be Internal Revenue Service (IRS) or Social Security Administration (SSA) representatives

Even with security awareness training, vishing attacks can still be successful. Your organization is best protected when additional security controls are implemented to mitigate vishing attacks.

For instance, vishing attacks may be deployed simultaneously with other social engineering scams like email phishing, text message phishing (smishing), or whaling.

You can minimize the risks of these attacks becoming successful by:

• Conducting phishing simulation exercises (whether via email, voice, or text message) to help employees easily identify potential social engineering scams
• Deploying malware on devices with access to sensitive data environments
• Implementing strong access control measures (e.g., strong password use requirements, quarterly password resets)

Vishing perpetrators are typically persistent when looking to compromise sensitive data and may use various tactics and techniques to improve their odds of success. If your organization becomes a victim of a vishing attack, working with a security incident management partner will help you contain the threat before it impacts the rest of your digital infrastructure.

 

Develop Resilient Social Engineering Defenses

For your organization to develop cyber resilience against vishing and other social engineering attacks, you must understand what you’re up against. A great place to start is to ask, “what is vishing and how can you prevent it?” Another way is to trust an incident management specialist like RSI Security to provide guidance on best practices for mitigating vishing attacks.

To learn more and get started, contact RSI Security today!

 

 

There are any number of things that could happen to disrupt operations, and being able to keep critical tasks on track can have a significant impact on an organization and those who rely on it. That’s why business continuity planning is just as critical to risk management as having effective security measures in place is. The best practices for implementing a business continuity plan for your organization all revolve around remaining ready for both the expected and the unexpected.

The ability to adapt is a necessity in today’s ever-changing world, and how well an organization can respond to change can have a significant impact on long-term growth and success. The term “business resilience” is often used to refer to business continuity and vice versa, but failing to recognize and approach business resilience as the related, but more broad, strategy that it is, can result in a missed opportunity to position your organization for optimal success.

Responding to cybersecurity incidents promptly and thoroughly is crucial to minimizing damage and recovering. The eradication phase is the first step in returning a compromised environment to its proper state. Robust incident management is critical to managing cybersecurity incidents and mitigating potential damage to sensitive data and digital assets. Read this guide to learn essential eradication best practices to ensure a thorough recovery from cybersecurity incidents.

A robust incident response program is critical to managing cybersecurity incidents and mitigating potential damage to sensitive data and digital assets. The containment phase of incident response helps prevent the spread of threats from one area of your IT infrastructure to another. Read on to learn more about best practices for incident containment.