The most recent trend today in the business domain is managed IT services. This business model is so successful that according to statistics, by this year, managed IT services are expected to grow by as much as $190 billion. Moreover, by 2022, these services are projected to see growth by a staggering $257 billion. What is it about managed services that made it the spotlight in the IT industry? All business sizes are very much in favor of these managed IT services. But why?
Managed IT services offer computer network support and IT management. It provides cost-effective services for improving and developing business processes and operations. These services help free up in-house IT teams to focus more on vital IT strategies and projects.
Why the demand for Managed IT Services?
Businesses of all sizes are struggling to transition to digital operations because of the ubiquitous complexities of IT processes. This is where the demand for remote IT services comes in, and in the last couple of years, it has become so apparent. However, why is the need for these services on the rise?
Organizations are realizing the significance and benefits of IT investment when it comes to productivity, improved capability, and efficiency. As the organization grows and ages, emerging risks, and issues are introduced, and software becomes out of date. Organizations look for new solutions to enhance security and to have a proactive approach to maintenance. The managed IT service model provides these solutions.
10 Reasons Why an Organization Should Use Managed IT Services
Let’s take a closer look at the reasons why organizations should opt for managed services. These are as follows:
1. Efficiency and reliability of IT operations
For businesses with over a hundred employees, more efficient and reliable IT operations are one of the reasons why managed IT services are perfect for them. It is typical for an organization to suffer from overworked IT team, or lack of knowledgeable IT personnel to handle pressing IT tasks and issues. In this instance, it is hard to deny the importance of choosing to use managed IT services.
The reason that drives organizations to opt for managed services is not to replace the internal IT team but to enhance and improve their skills and capabilities. To outsource IT is to not only get a new team of IT professionals but to have access to the top technology trends and innovative business solutions. These tools will assist the organization in increasing profitability and uptime.
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2. Security improvement
Different technological tools and devices have become useful in this digital age. These include laptops, smartphones, servers, operating systems, tablets and a lot more. The security of an organization’s sensitive data is critical because data is stored in these variations of technology. That’s why it is beneficial to use remote IT services because it’s the service provider’s responsibility to make the organizations aware of security issues and risks. The service providers may share instances of data breaches through media reports and explain how an organization’s data may be compromised when such events occur.
3. Compliance with privacy and security rules
Standards and regulations, such as the Payment Card Industry Data Security Standard (PCI DSS) and the General Data Protection Regulation (GDPR), are relatively complex. Organizations with outsourced IT teams don’t have to worry about these things because managed IT providers have the needed knowledge to address such privacy and security rules. They know what is involved and what is required for an organization to be compliant.
4. A proactive approach to IT
Owners of organizations have little or no time to think and worry about dependability, speed of network connections, or their entire IT infrastructure. By using remote or managed IT services, an organization can get 24/7 IT monitoring and coverage. Threats, vulnerabilities, and disturbances are immediately addressed and fixed even before the organization knows about it. This proactive approach to IT makes sure that cloud services, mobile devices, and other networks are up-to-date on security patches, maintenance, and other areas.
Moreover, managed IT services do not only provide round-the-clock monitoring, but these services also offer organizations with the latest technology and innovative business solutions. These technologies include cloud computing, backup and disaster recovery, and remote monitoring and management.
5. Return on investment and cost-effectiveness
One of the reasons why organizations choose to use managed IT services is because these services are associated with considerable cost and savings. Manage IT services provide aid in controlling outgoing expenses, and improve the return on investment (ROI). Using out of date software and devices can have damaging effects on ROI. These instances are avoided by managed IT service providers.
Also, when an organization needs to grow or scale back, managed IT services offer scalability and flexibility in a way that is not plausible with an in-house IT department. According to managed IT service providers, an organization’s IT budget should include many items such as IT labor, maintenance costs, software and network infrastructure, and hardware costs.
6. Free up in-house IT team to focus more on other vital strategies
One of the significant advantages an organization can get from remote IT services is that their in-house IT department is free to work on projects and tasks that they are more suited to manage. This allows for increased productivity and more time and energy on strategic planning. This also allows for a maximized IT budget so that the organization can get the most out of its IT investment.
In short, managed IT services give the in-house IT team the time they need to work on more pressing tasks than juggling multiple projects.
7. Damage recovery and business stability
For many organizations, it would be game over if their premises were destroyed along with the entire IT infrastructure. Managed IT services provide peace of mind when such events occur. Managed services keep an organization’s entire network, and system regularly backed up, online and offsite. It doesn’t matter what disturbs or breaches an organization’s IT system. As long as there are managed IT services used, an organization can continue with its business operations.
These managed services minimize downtime and preserve critical and sensitive data and machines in the event of data breach or outage. Manage IT service providers provide proper preventive measures that pay off long term. This allows for business continuity and stability.
8. Strategic partnership
An organization should hire or outsource an IT team if it is struggling with any aspect of IT. This is because managed IT services provide solutions to specific issues and offer advice on other topics that will potentially occur in the future. Managed IT service providers has in-depth knowledge in many IT areas and will most likely exceed what an organization’s IT team has time to enhance.
Most of the time, these managed IT services providers have already fixed the same issues with their other clients and can use this knowledge to remediate an organization’s current problems.
9. Reliance on Service Level Agreement
One of the major reasons why organizations should use managed IT services is the Service Level Agreement or SLA. The partnership between an organization and a managed IT service provider is agreed upon Service Level Agreement. SLA consists of the laid-out metrics by which managed IT services are measured. It also includes penalties or remedies if the agreed-upon services are not achieved.
For example, a managed service provider promises to manage an organization’s network all day and all night. If this promise is not achieved, the provider can allow the availing organization to decrease their payment by a given percentage. Service Level Agreement is so important because it is a single document compilation of information on all the contracted services. AN SLA lays out the responsibilities of both the managed IT service provider and the organization it serves so that neither side can plead ignorance in the event of issues or breaches.
10. Enhanced customer service and relations
Why should organizations use managed IT services? One of the main answers to this question is because these services strengthen customer service and establish a stable relationship between the customers and the organization. Managed services reduce the downtime of an organization’s operations, which means an increase in sales because of improved customer relations. In any organization or business, customers are the spotlight and considered to bring forth lifeblood. Thus, enhancing their experience to the highest degree possible is vital.
Closing Thoughts
Choosing to use managed IT services is a great decision. These services will give an organization peace of mind because of its 24/7 coverage. It will also enhance productivity, efficiency and customer service, among other benefits.
The demand for managed IT services is increasing these days. The reasons above are only 10 of many different reasons why an organization should use managed IT services. When an organization outsources its IT needs, it will be able to focus on its operations’ core competencies. Contact RSI Security today to get started with Managed IT services.